Ticketing Policy

Please review the following ticket policies before purchasing your tickets. By completing your purchase, you agree to the terms outlined below.

Ticket Transfers & Date Changes

Need to change your visit date? No problem! Tickets can be transferred to another available date, provided the transfer is completed at least 48 hours before your originally scheduled visit.

All transfers are subject to availability and the pricing conditions outlined below.

Early Bird & Promotional Tickets

Early Bird and promotional ticket prices are available for a limited time.

While an Early Bird or promotional offer remains active, eligible tickets may be transferred to another date covered by the same promotion.

Once the promotion has ended, tickets may still be transferred to another available date, provided the transfer is completed at least 48 hours before the originally scheduled visit. The ticket will be subject to the current price for the new date. If the new ticket price is higher than the amount originally paid, the difference must be paid before the transfer can be completed.

Moving to a Date With a Different Price

If you transfer your ticket to a date with a higher current ticket price, you will be required to pay the difference before the transfer is completed.

If you transfer your ticket to a date with a lower current ticket price, the difference may be applied as a credit to your Glow ticketing account, where supported by our ticketing system. The difference will not be issued as a cash refund.

Ticket Prices & Promotions

Ticket prices and promotions may change throughout the season.

Your ticket price is based on the offer available at the time of purchase. If a new promotion or lower ticket price becomes available after your purchase, we do not provide retroactive price adjustments, credits or refunds for the difference.

Refunds

All ticket sales are final.

If you are unable to attend on your original date, we encourage you to transfer your ticket to another available date. Transfers must be completed at least 48 hours before your scheduled visit and are subject to availability and the pricing conditions outlined above.

Unused tickets that have not been transferred before the scheduled visit are not eligible for a refund.

If Glow cancels the entire event, eligible ticket holders will receive a refund of the ticket’s face value.

Ticketing Assistance

For assistance with your tickets, please contact langleysupport@glowgardens.com.